Privacy Policy

At Royale Blue Excursion Limited, your privacy is our priority. We are committed to protecting the personal information you share with us as you plan your Jamaican adventures.

1. Information We Collect

To provide you with premium transport and tour services, we collect: contact details (name, email, phone number), booking information (flight details, hotel location, group size), payment confirmation data (transaction IDs), and website usage data through cookies to improve our digital experience.

2. How We Use Your Information

We use your data to manage and confirm your bookings, respond to specific inquiries about our island tours, send important updates regarding your trip, and ensure your transportation is ready the moment you arrive in Jamaica.

3. Data Sharing

Royale Blue Excursion Limited does not sell your personal data. We only share necessary information with trusted payment providers to secure your transaction and essential local partners required to facilitate your specific tour arrangements.

4. Data Security & Retention

We employ standard security measures to protect your data from unauthorized access. Your information is retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

5. Cookies and Analytics

Our website uses cookies to analyze traffic and provide a more personalized browsing experience. You can choose to opt-out or disable cookies through your browser settings, though this may impact some site functionalities.

6. Your Rights

You have the right to access, update, or request the deletion of your personal information at any time. You may also opt-out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

7. Cancellation & Refund Policy

Royale Blue Excursion Limited offers free cancellation up to 24 hours before your scheduled pick-up or tour start time. Cancellations made less than 24 hours in advance or no-shows may be charged up to 100% of the booking value. We appreciate your understanding as we prepare our vehicles and guides specifically for your arrival.

Approved refunds are processed back to the guest's original payment method within 3–5 business days. Please note that the exact timing for the funds to appear in your account may vary depending on your bank or card provider's specific processing times.

8. Contact Us

If you have questions about this Privacy Policy or our cancellation terms, please contact our team at customerservice@royaleblueexcursion.com.